Manual Improving Incentives in Donor Agencies (First Edition): Good Practice and Self-Assessment Tool

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Participants will gain insight and learn the guiding principles with which to make informed decisions on matters of financial management.

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This online course introduces the federal government's Policy on Green Procurement and provides detailed strategies and tools for applying its principles throughout the procurement process. Participants will explore the reasons for buying green, identify the major eco-labels and what makes a good or service green, apply life-cycle analysis and define value for money. Online, hours Online Procurement GC and Public Sector Skills Materiel Management specialists; Procurement specialists Employees; Supervisors; Managers and Supervisors; Managers; Functional specialists Handling Disability Management Cases P It is essential for managers and specialists who handle disability management cases to understand the various aspects of disability management in the federal public service.

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This course covers the various measures that managers and employees need to take to ensure sound management of disability cases. Participants will learn to obtain the information they need to take the necessary steps to enable the employee to remain in their position or facilitate their return to work. Classroom, hours Classroom Human resources; Workplace management Respectful and Inclusive Workplace Human Resources professionals Functional specialists Handling Team Conflict W Successful teams are characterized by clear direction, trust among team members, effective communication, and the ability to resolve conflict quickly.

The survival of a team depends on its leader being able to recognize conflict, diagnose its cause, and use efficient strategies for resolving the issue.


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In this course, you'll learn about what causes conflict within a team and the important role of healthy communication in handling conflict. This course introduces a comprehensive five-phase threat and risk assessment TRA methodology, applicable to any security situation, with practical examples and exercises. This online self-paced course will help the learners harness change in their work environment and learn about their personal change profile. Using various scenarios, learners will explore strategies for facing change in a government context.

Online, hours Online Personal development Transferable Skills Employees Having Constructive Performance Conversations G Open discussion between managers and their team members is an important element in facilitating workplace well-being. This workshop provides managers with an opportunity to develop the skills necessary to better manage difficult conversations with empathy and influence towards reaching common and practical goals.

Participants will benefit from practical techniques and advice on creating a safe and open environment for the discussion of difficult topics in the workplace. Classroom, hours Classroom Human resources; Workplace management; Leadership Respectful and Inclusive Workplace Supervisors; Managers and Supervisors; Managers; Executives; Directors How Government Works G Understanding the machinery of government helps managers to work more effectively within the federal system. This course explores how government works with the help of guest speakers and the analysis of current legislation.

Participants will have the opportunity to learn what actually happens behind the scenes in the government system. This introductory course outlines the processes that lead to the implementation of public policies within the federal public service, including the establishment of programs and services. Participants will learn about the different steps of implementation, from program design and delivery to monitoring and evaluation.

Classroom, hours Classroom How government works Transferable Skills Policy specialists Functional specialists How the Canadian Government Works: Setting the Stage for Results G As public servants, it is important to understand how the complex system of government works and the factors that influence its decisions.

This course examines the fundamental elements of government as it relates to Canadians, the government structure and approval system, the role of central agencies, policy and budget cycles, and the key players in the government process, both within and outside the public service.

By choosing topics relevant to their learning needs, participants will gain a better understanding of their role in the federal public service. Online, hours Online How government works; Policy and regulation GC and Public Sector Skills Policy specialists Employees; Executives; Directors; Functional specialists How to Manage Difficult Conversations W For managers, approaching a difficult conversation-whether it's with a direct report, colleague or manager-can be immensely stressful.

Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities.

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With the right preparation and mindset, you can ensure that this doesn't happen. The minute learning sessions highlight key HR-to-pay stabilization concepts and challenges, and feature a moderated question-and-answer period with key subject matter experts. These sessions are open to human resources professionals and compensation specialists. This course explores the fundamentals of HR planning, setting priorities, initiating strategies and taking action from an HR perspective in the federal public service.

Participants will have the opportunity to use tools that have been developed to provide informed advice and services to managers within their organization. This course focuses on identifying risk factors, which is the first stage of risk management. It outlines key techniques you can use to identify risk, including how to use root cause identification, the Delphi technique, and brainstorming sessions.

Online, hours Online Personal development; Career development Transferable Skills Employees; Supervisors; Managers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers Implementing Deep Retrofits: A Whole Building Approach M To support Canada's goal of reducing its greenhouse gas emissions, federal facilities have committed to taking practical steps to reduce energy consumption and carbon emissions from their operations.

This course addresses what it takes to use political savvy as an aid to influencing without direct authority. Online, hours Online How government works; Personal development; Career development; Personal and team development Transferable Skills Employees; Supervisors; Managers and Supervisors; Managers; Executives; Directors Information Management Awareness Quiz I Effective information management provides great benefits to all public servants and government organizations.

This online tool evaluates participants' knowledge of information management principles and best practices. Participants will assess their ability to properly manage information in their work environment. This course examines the strategic role, principles and infrastructure of information management systems in the Government of Canada. Participants will learn how to better understand information management in the context of its specific government and policy framework. Online, hours Online Information management GC and Public Sector Skills Information Management specialists Functional specialists Information Management Methods and Tools I As information needs continue to evolve, fundamental methods must be established to safeguard and manage information as a strategic asset.

This course outlines practical information management IM methods, tools and activities to support an effective IM program. Participants will learn how to develop information classification structures, establish retention specifications and follow the process for disposing of information resources. Classroom, hours Classroom Information management GC and Public Sector Skills Information Management specialists Functional specialists Information Management: Environment and Vision in the Government of Canada I Canadian citizens expect enhanced access to government information and well-integrated bilingual services.

This course examines the strategic role, principles and infrastructure of government information management IM systems. Participants will learn to apply contemporary values, ethics and competencies to IM and gain a better understanding of their individual roles and responsibilities as well as those of other government organizations. Classroom, hours Classroom Information management GC and Public Sector Skills Information Management specialists Functional specialists Information Management: Supporting Programs and Services I Information management is critical to effectively sharing information across departments, with external stakeholders and with Canadian citizens.

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This course outlines stages of records and information life cycle management and information management activities that support programs and services in Government of Canada departments. In this course, learners will be given an overview of the Project Integration Management knowledge area. Online, hours Online Personal development; Career development Transferable Skills Managers and Supervisors Integrated Risk Management C A strong understanding of risk management is important both within the financial management community and in the public service in general. This course teaches participants how to implement a strategic approach to integrating risk management practices that can be applied to policy development, planning, reporting, operations and decision making.

Participants will build strategic thinking skills and will be encouraged to support and contribute to an enterprise-wide risk management culture. Classroom, hours Classroom Finance; Human resources; Building the workforce Transferable Skills Financial officers Supervisors; Managers and Supervisors; Managers; Functional specialists Intellectual Property C Procurement specialists, program and project managers, and some materiel management and real property specialists must have a good understanding of the key concepts of intellectual property and how to apply the Policy on Title to Intellectual Property Arising Under Crown Procurement Contracts.

This course includes six minute modules that cover the most common intellectual property questions in the government context, including how to apply the decision-making process for intellectual property rights in the context of Crown procurement contracts. Online, hours Online Procurement GC and Public Sector Skills Procurement specialists Functional specialists Interacting with Customers R Failing to realize the importance of customer service and effective communication can lead to increasingly dissatisfied customers.

This course provides valuable advice on how to improve your interactions with customers, including how to overcome barriers to communication as well as how to speak effectively, use vocal cues, and listen actively to paraphrase your understanding of customer needs. Online, hours Online Government priorities; Service excellence; Personal development; Communication skills Transferable Skills Employees Interactive Grammar Modules in English as a Second Language E The acquisition and review of grammar concepts and the development of written communication skills are part of learning a second language and promote language maintenance for new speakers.

This online course introduces participants to a variety of English grammar themes by presenting a theory-based overview of each theme followed by a practical component in the form of interactive exercises. Participants will improve their reading and writing skills and the quality of the written material they produce in their second language at work.

Online, hours Online Government priorities; Official languages GC and Public Sector Skills Employees Interactive Grammar Modules in French as a Second Language E The acquisition and review of grammar concepts and the development of written communication skills are part of learning a second language and promote language maintenance for new speakers. This online course introduces participants to a variety of French grammar themes by presenting a theory-based overview of each theme followed by a practical component in the form of interactive exercises.

Participants will improve their reading and writing skills, as well as the quality of the written material they produce in their second language at work. Online, hours Online Government priorities; Official languages GC and Public Sector Skills Employees Internal Policy Development T Employees working in common and administrative services are often required to develop policies, guidelines and other instruments in response to specific departmental needs. This course provides a framework for developing internal instruments with a specific focus on administrative policies.

Participants will learn about the key factors that support and influence the internal policy development process and will be given the opportunity to put their newly acquired knowledge into practice through networking opportunities. Classroom, hours Classroom How government works GC and Public Sector Skills Policy specialists Functional specialists Interviewing in the context of security screening S The security screening process seeks to obtain missing information or clarifications for an application.

This course uses a practical approach, allowing participants to gain effective techniques to conduct security screening interviews. Participants will develop the necessary skills and expertise to properly plan and conduct interviews. Classroom, hours Classroom Security GC and Public Sector Skills Security specialists Functional specialists Introduction to Citizen and Client Centred Service T This online introductory course provides participants with a better understanding of the needs and expectations of citizens and clients, enabling them to take into account their perspectives in all aspects of service design and delivery.

Online, hours Online Service excellence GC and Public Sector Skills Employees Introduction to Fleet Management C Departments and agencies are responsible for the management of light-duty motor vehicles, which represent a significant capital and ongoing operational expense to the federal government. This introductory course explores the common guidelines, policies and best practices for the management of vehicles within the federal fleet. Participants will learn to define vehicle procurement in the federal government, outline the management and accountability structure for light-duty vehicles and provide details on the federal fleet greening initiative.

Online, hours Online Government priorities; Respectful and inclusive workplace; Service excellence; How government works; Policy and regulation Respectful and Inclusive Workplace Employees Introduction to Human Resources P Human resources HR management within the federal public service is governed by a number of laws, regulations, policies and processes.

This introductory course outlines the HR management disciplines, the interrelationship between HR specialties and the roles and responsibilities of key HR stakeholders. Participants will become familiar with the different functions associated with HR management and administration. Classroom, hours Classroom Human resources; Building the workforce; Operational effectiveness; Talent management; Workplace management GC and Public Sector Skills Human Resources professionals Functional specialists Introduction to Integrated Business and Human Resources Planning H This course allows learners to understand the principles and concepts of integrated planning of business and human resources, which is the foundation of all human resource activities in shaping the public service workforce.

In particular, it covers the benefits of human resources planning, what to consider for integrated planning, and workforce management strategies that can help achieve business objectives. The course provides an overview of typical Government of Canada IT security program activities and introduces learners to the legal, policy, and business contexts for IT security, as well as the threat environment. By gaining an appreciation for the IT security context and program activities, learners will be better able to support IT security in the Government of Canada. Online, hours Online Information technologies GC and Public Sector Skills Information Technology specialists Functional specialists Introduction to Materiel Management M Federal materiel assets are vital corporate resources that, when properly managed, support the cost-effective and efficient delivery of government programs.

This introductory course provides the basic knowledge of the functional areas within materiel management. Participants will learn how federal government policies, including those related to life cycle asset management, are integrated into each functional area. This course provides an overview of the Official Languages Act and its legislative framework.

Participants will gain an understanding of their rights and responsibilities by reviewing the best practices used in the public service. Online, hours Online Official languages GC and Public Sector Skills Employees; Supervisors; Managers and Supervisors Introduction to Organization and Classification P This course offers learners a better understanding of the impact of classification decisions and changes to organizational structure and job descriptions, as well as the scope of classification action requests.

cars.cleantechnica.com/sin-pedir-permiso-cuba-el-cine-y.php Participants will explore basic concepts related to each of these topics. They will also become familiar with the roles and responsibilities of the main people involved. This introductory course addresses the basic responsibilities through all phases of the procurement process. Participants will learn about the key elements of the policies and practices underlying the procurement process in the federal government.